Contact

If you have any questions regarding epicoffers or Mason Media Agency, please contact us at info@epicoffers.net.

General Terms

These Terms and Conditions govern your use of the epicoffers website and participation in any promotions or redemption offers made available through it.

The website is operated by epicoffers, a trading name of Mason Media Agency, of The Studio, 19 Antelope Avenue, Grays, Essex RM16 6QT (the “Promoter”).

By accessing this website or redeeming any promotional offer, you agree to be bound by these Terms and Conditions.

You must be 18 years of age or older to use this website or participate in promotions unless otherwise stated.

Individual promotions, competitions or prize draws may be subject to additional terms and conditions. In the event of any inconsistency, the specific terms relating to that promotion shall prevail.

Promotional Offers

Where a promotional item is described as “free”, no charge is made for the item itself.

A charge for postage, packaging and handling may apply and is intended solely to recover the reasonable costs of fulfilment. Any such charge will be clearly displayed before checkout.

All promotional offers are subject to availability, stock levels and any stated closing dates or promotional periods.

The Promoter reserves the right to amend, suspend or withdraw any promotion where reasonably necessary due to circumstances beyond its control, including supplier issues, postal disruption, technical failures, industrial action, natural disasters, governmental action or other events of force majeure.

Where a pricing, technical or fulfilment error occurs, affected customers will be informed and offered the option to reconfirm or cancel their order.

A contract for the supply of goods is formed only when the goods have been dispatched.

By placing an order or submitting an application, you confirm that all information provided is accurate and complete and that any payment method used is authorised.

The Promoter reserves the right to reject applications, cancel orders or disqualify participants where fraud, duplicate claims, abuse of the promotion or other misuse is reasonably suspected.

Delivery

Delivery is available only to addresses within the United Kingdom and Republic of Ireland, unless otherwise stated.

Orders will be fulfilled while stocks last.

Please allow up to 35 days from processing for delivery.

Where delays occur, we will use reasonable efforts to keep customers informed.

Unless expressly stated otherwise, only one claim or redemption per household per promotional campaign is permitted.

Stock Availability

Promotional items are supplied for personal use only and must not be resold or used for commercial purposes.

Demand may exceed anticipated stock levels. Where this occurs, the Promoter may, at its discretion:

  • delay fulfilment;

  • provide a substitute item of equal or greater value; or

  • refund any postage, packaging and handling charges paid.

Consumer Rights

If goods arrive damaged, defective or incorrect, please notify us within 30 days of delivery.

We will provide an appropriate repair, replacement or refund in accordance with your statutory rights under the Consumer Rights Act 2015 and any other applicable consumer protection legislation.

Nothing in these Terms limits or affects your statutory legal rights.

Website Use

You agree not to:

  • use the website for any unlawful purpose;

  • interfere with or disrupt the operation or security of the website;

  • attempt to gain unauthorised access to any systems or data;

  • use automated software, bots or scripts to submit claims or enter promotions;

  • manipulate or abuse any promotional offer.

We reserve the right to suspend or terminate access where misuse is reasonably suspected.

Intellectual Property

All content on this website, including text, graphics, logos, images, promotional materials and design elements, is owned by or licensed to the Promoter and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or commercially exploited without prior written permission.

Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any liability which cannot lawfully be excluded or limited.

Subject to the above, the Promoter shall not be liable for any indirect, consequential or unforeseeable loss arising from use of this website or participation in any promotion.

Payment & Security

Payment card details are not stored by epicoffers.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security measures.

Privacy & Data Protection

Overview

Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

epicoffers acts as the data controller for personal data collected through this website.

Information We Collect

Depending on the promotion or service, we may collect:

  • name;

  • postal address;

  • email address;

  • telephone number;

  • general geographic location;

  • information necessary to process payments or fulfil promotional offers.

How We Use Your Information

We use personal data to:

  • administer promotions and fulfil orders;

  • process redemptions and deliveries;

  • contact winners or respond to enquiries;

  • provide customer support;

  • send marketing communications where you have provided consent;

  • comply with legal or regulatory obligations.

Data Sharing

We may share personal information only:

  • with fulfilment partners or service providers where necessary to deliver goods or prizes;

  • where required by law or regulatory authorities;

  • where you have expressly consented.

We do not sell personal data to third parties.

Data Retention

Personal data will be retained only for as long as reasonably necessary to administer promotions, fulfil orders, comply with legal obligations, resolve disputes or protect legitimate business interests.

Marketing data will be retained until you withdraw your consent or unsubscribe.

Your Rights

Subject to applicable law, you have the right to:

  • access your personal data;

  • request correction of inaccurate information;

  • request erasure of your personal data;

  • restrict or object to certain processing;

  • request portability of your data where applicable; and

  • withdraw marketing consent at any time.

Requests may be submitted to info@epicoffers.net.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss or misuse.

Marketing Communications

You will only receive marketing communications where you have actively opted in or where otherwise permitted by applicable law.

You may unsubscribe at any time using the link included in marketing emails or by contacting us directly.

Cookies

This website uses cookies and similar technologies to improve functionality, analyse website usage and enhance the user experience.

Where required by law, non-essential cookies will only be used with your consent. Further information is available in our Cookie Policy.

Third-Party Websites

This website may contain links to third-party websites for your convenience.

The Promoter has no control over, and accepts no responsibility for, the content, availability or privacy practices of external websites.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms affects any mandatory statutory rights available to consumers under applicable law.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.