Contact

  • If you have any questions regarding epicoffers or Mason Media Agency, please contact: info@epicoffers.net

General Offer Terms

  • The promoter of this website is epicoffers, a division of Mason Media Agency, The Studio, 19 Antelope Avenue, Grays, Essex, RM16 6QT (the “Promoter”).
  • By using this website or redeeming any promotional offer, you agree to be bound by these terms.
  • You must be aged 18 or over to use this website.
  • Promotional products described as “free” mean that no charge is made for the item itself.
  • A charge for postage, packaging, and handling (reflecting actual costs) will apply and will be clearly displayed prior to checkout.
  • All offers are subject to availability, stock levels, and any stated promotional periods.
  • The Promoter reserves the right to amend or withdraw offers where necessary due to circumstances beyond its reasonable control.
  • Where a pricing or fulfilment error occurs, you will be informed and given the option to reconfirm or cancel your order.
  • A contract for supply is formed only when goods are dispatched.
  • You confirm that all information provided is accurate and that any payment method used is authorised.

Delivery

  • Delivery is available to addresses within the United Kingdom and Republic of Ireland only.
  • Orders will be fulfilled while stocks last.
  • Please allow up to 35 days for delivery from the date your order is processed.
  • Where delays occur, reasonable efforts will be made to keep you informed.
  • Only one application per household per promotion is permitted.

Stock & Availability

  • Promotional items are supplied for personal use only and must not be resold.
  • Stock levels are based on estimates and may be exceeded due to demand.
  • In such cases, you may be offered:
    • a delayed delivery;
    • a substitute item of equal or greater value; or
    • a refund of postage costs.

Consumer Rights

  • If goods are damaged, defective, or incorrect, please notify us within 30 days of delivery.
  • We will offer a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2015.
  • Nothing in these terms affects your legal rights.

Limitation of Liability

  • Nothing in these terms excludes or limits liability for:
    • death or personal injury caused by negligence;
    • fraud or fraudulent misrepresentation; or
    • any liability that cannot legally be excluded.
  • Subject to the above, the Promoter shall not be liable for any indirect or consequential loss arising from use of this website or participation in any promotion.

Payment & Security

  • Payment card details are not stored by epicoffers.
  • All transactions are processed securely via a third-party payment provider.
  • The Promoter complies with the PCI Security Standards Council Payment Card Industry Data Security Standard (PCI DSS).

Data Protection & Privacy

Overview

  • Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018.
  • epicoffers acts as the data controller for personal data collected via this website.

What Data We Collect

  • When entering a competition or redeeming an offer:
    • name
    • address
    • email address
    • telephone number
  • When subscribing to marketing communications:
    • name
    • email address
    • general location

 

How We Use Your Data

  • To administer promotions and fulfil orders
  • To contact winners or respond to enquiries
  • To send marketing communications where you have given consent

Data Retention

  • Competition entry data is retained for up to 30 days after the promotion closes, unless required longer for legal or audit purposes.
  • Marketing data is retained until you withdraw consent.

Data Sharing

  • Your data will only be shared:
    • with fulfilment partners where necessary to deliver prizes or goods;
    • where required by law;
    • where you have explicitly consented.
  • Your data will not be sold to third parties.

Your Rights

Under data protection law, you have the right to:

  • access your personal data
  • correct inaccurate data
  • request deletion of your data
  • restrict or object to processing
  • request data portability
  • withdraw consent at any time

You can exercise these rights by contacting: info@epicoffers.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office.

Data Storage & Security

  • Data is stored on secure servers hosted by Fasthosts (ISO 27001 certified).
  • Appropriate technical and organisational measures are in place to protect your data.

Marketing Communications

  • You will only receive marketing communications where you have opted in.
  • You can unsubscribe at any time via the link in emails or by contacting us.

Third Party Websites

  • This website may contain links to third-party websites.
  • The Promoter is not responsible for the privacy practices or content of those sites.

Governing Law

  • These terms are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.